How to ask us to delete your account
- Send an email to kiteacademy.sales@gmail.com with the subject "Delete my Kite Academy account". The button below opens an email with this already written.
- Send it from the email address you use with Kite Academy, and include your full name and phone number (and your username, if you know it) so we can find your record.
- We will confirm that we received it, and check that the request really comes from you.
- Within 30 days we delete your account and personal information, and tell you when it is done.
You can also call us on +91 97101 73106 and we will help you send the request. We cannot delete an account on a request that we cannot match to you.
What is deleted
- Your login (username, password and sign-in history) and your profile photo.
- Your name, phone number, email address and city or area, from your student, lead or staff record.
- Your messages in direct chats and batch group chats, and the files you attached.
- Your notes, call records, follow-ups and WhatsApp messages linked to your enquiry or enrolment.
- Your attendance and check-in history, assignment submissions and course feedback.
- Class recordings you appear in, where we can remove you from them, and your push-notification tokens on every device.
What we may keep, and why
We keep the records that the law requires us to keep, and only for that purpose and only for as long as it requires:
- Fee and payment records (amount, date, method and reference), and payroll records for staff.
- Basic records we need to show that a request was handled, such as the date of your deletion request.
We do not use these kept records for anything else, and we do not share them for marketing.
Good to know
- Deleting is permanent. After it is done we can no longer show you your classes, assignments, recordings or fee history. If you bought a course and want to keep access, do not delete your account.
- You can instead ask us to correct your details, or to stop contacting you, without deleting your account.
- On a phone you can sign out, or uninstall the app, to remove its stored sign-in. That does not delete your account on our server; the request above does.
- If a student is under 18, a parent or guardian can send the request.
- If your details came from a Facebook or Instagram lead form, we delete our copy in the same way. You can also remove your submission in your Facebook account settings.
More about what information we hold and why is in our Privacy Policy.
Contact us
Kite Academy
Email: kiteacademy.sales@gmail.com
Phone: +91 97101 73106
Address: Dharma Tower, Nelson Manickam Rd, opp. to Bank Of Baroda, West Namasivaya Puram, Choolaimedu, Chennai, Tamil Nadu 600094
App developed by www.bytesandbulls.com